I. General conditions

1. Online store located on the website at www.sklep.remonty-raczynski.pl allows you to make purchases via the internet.

2. www.sklep.remonty-raczynski.pl is run by the company: Raczyński Kominki Remonty Rafał Raczyński 59-623 Lubomierz Pasiecznik 74 Nip. 614-153-31-50 3. Correspondence address: Raczyński Kominki Remonty Rafał Raczyński 59-623 Lubomierz Pasiecznik 74 phone no. +48 797 252 379 e-mail: biuro@remonty-raczynski.pl

4. Purchase online on www.sklep.remonty-raczynski.pl constitutes acceptance of these terms and conditions. II. Procedure for submission and execution of orders

5. Order can be made by adding product to the basket and then by clicking „order”. To properly perform an order procedure, you will need to establish a user account and then you will be able to watch the status of your order.

6. The basic condition for the realization of purchases is to properly fill the contact details along with a valid, existing e-mail address and phone number under which it will confirm your order.

7. Order can be placed during 24 hours a day throughout the year. Orders placed during the working days after 1 o'clock (p.m.), on the weekends and public holidays will be executed on the next working day.

8. In the event of circumstances preventing full or part-time execution of an order, the company Raczyński Fireplaces & Repairs reserves the right to suspend the execution of an order – about the situation company will notify the customer immediately.

9. If customer details are filled incorrectly (e-mail address does not exist, or there is no phone number added) an order will not be considered.

10. Raczynski fireplaces & repairs company reserves the right to suspend the dubious contracts.

11. Prices of goods in online store www.sklep.remonty-raczynski.pl are given in Polish zloty and tax is included.

12. Raczynski fireplaces & repairs company gives a tax invoice for the purchased goods.

13. In the case of returning the goods, the customer pays shipping expenses both ways (the shipment to the customer and return to the warehouse), shipping costs are consistent with the invoice. In the case giveaway shipping costs are as follows: consignment to 30kg 24,40 Polish zloty, for shipping pallet 80 – 120 Polish zloty.

14. All products are covered by manufacturer's warranty. In case of a complaint of purchased product, complaint is valid from 14 to 28 days (depending on the manufacturer).

15. In the event of damage to the goods, please write down a damage report in the presence of the courier, otherwise the damage caused on the way to the customer will not be accepted.

16. The company runs only distance selling. There is no possibility of individual collecting the purchased goods.

17. The store sells mail-order payable on the delivery moment.